Alan Walker speaks to Yodel’s Head of Resourcing Ben Gledhill, on how he is transforming hiring in their business.

Alan Walker speaks to Yodel’s Head of Resourcing Ben Gledhill, on how he is transforming hiring in their business.

We learnt:

  • About his role as Head of Resourcing at Yodel
  • How he has revolutionised driver recruitment and candidate experience via ChatBots
  • Why the challenge of a large transformation project attracted him
  • Where to start with a transformation project
  • Why quick wins are important, but the long term goal should be fundamental change
  • Why having the right people in place should be the first step
  • About key parts of his project – process, attraction, onboarding and retention
  • How hiring employed and self-employed people offers different challenges
  • Why it’s important not to be distracted by shiny tech, and it’s important to do your homework
  • That positioning Resourcing as a key strategic business partner has been the most important thing he has achieved
  • Why TA doesn’t need a seat at the main board!
  • About the key changes he has made from a tech perspective
  • How recruiter experience can be as important as candidate experience
  • Why automation tech isn’t about headcount reduction, it’s about headcount optimisation
Ben's Contributor Profile