Insights, data, analytics and intelligence are fast becoming strategic differentiators for talent acquisition teams – but as an industry we’re playing catch-up with other professions.
In the first of 3 interviews, Alan Walker speaks to Danny Russell – who has over 20 years of experience of using insights, data & analytics in the world of customer experience – to start to understand what we in TA need to think about.
In this conversation with Danny we discussed:
The definition of insights
Some of the sources of information that can drive insights
The importance of contextualising information
How information and data only become insights when they change behaviour
How true insights are rare
Why organisations take insights so seriously